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系統識別號 U0002-0107201221043700
中文論文名稱 市場導向、組織雙面性與組織績效關係之研究:以知識管理與企業策略類型為干擾變數
英文論文名稱 A study on relationships among market orientation, organizational ambidexterity, and organizational performance: Using knowledge management and business strategy as moderating factors
校院名稱 淡江大學
系所名稱(中) 企業管理學系碩士班
系所名稱(英) Department of Business Administration
學年度 100
學期 2
出版年 101
研究生中文姓名 劉卜銘
研究生英文姓名 Pu-Ming Liu
學號 699610084
學位類別 碩士
語文別 中文
口試日期 2012-05-25
論文頁數 117頁
口試委員 指導教授-張雍昇
委員-蔡顯童
委員-洪英正
中文關鍵字 動態能力  資源基礎  組織雙面性  市場導向  知識管理動態能力  企業策略 
英文關鍵字 dynamic capabilities  resource-based view  ambidexterity  market orientation  business strategy 
學科別分類 學科別社會科學管理學
中文摘要 在全球化競爭的衝擊下,組織回應外在環境改變成為組織生存的重要課題。近來研究指出,在面對環境變化時,動態能力對組織而言是非常特殊而且不可模仿的資源,有助於組織快速回應環境的變化。組織資源透過動態能力的轉換,有助於組織競爭優勢的發展,進而創造卓越的組織績效。此外,組織雙面性理論,近來在動態研究上受到不少策略學者的關注,認為組織除了要在短期獲得生存空間之外,在長期也應該創新發展。故雙面性認為組織一方面應要應用現有的資源,而另一方面必須向外探索未知的資源。而組織在尋求雙面性時,最困難之處在於取得應用與探索間資源配置的平衡。本研究目的在於試圖從市場導向觀點,同時探討企業策略與知識管理動態能力對於組織雙面性發展之影響。
本研究以186家台灣高科技製造業為研究樣本,找出在不同企業策略下,組織如何找尋/校準最合適的雙面性,而採取不同策略的組織組織又該如何發展適合的市場導向文化來發展組織雙面性能力。本研究發現市場導向中的顧客導向,對於不同策略的廠商在發展其雙面性能力校準時,都有正向顯著的影響。對於探勘者與低成本防禦者而言,能耐應用是最為重要的雙面性能力。另外對於分析者與差異化防禦者而言,組織雙面性的發展較為重要。整體而言,本研究貢獻有助於增進在資源基礎觀點、動態能力與組織雙面性等相關策略文獻的了解,並作為管理者在進行資源配置時的參考。
英文摘要 Because of the impact of global competition, the respond of the change of external environment have been become the most important issue for the firms. Recently, previous literature noted that dynamic capabilities are specific and inimitable resources that could assist the firms to respond quickly when facing the environment change. Organizational resources were transformed by dynamic capabilities for facilitating the creation of competitive advantage, and helping to generate superior performance. Moreover, organizational ambidexterity, concerned by strategic scholar in the field of dynamic capabilities lately, said firms have not only to survive in the short term, but innovation in the long term. In the other words, Ambidexterity theory posited that firms not only need to exploit the existing resources, but explore new one. However, the most difficult question for the firms developing ambidexterity is how to strike a balance between exploration and exploitation. This study investigates organizational ambidexterity in the context of the market orientation, in addition, trying to find how business strategy and knowledge management influence on the development of ambidexterity.
This study will collect the sample from hi-tech manufacturing firms in Taiwan. We attempt to find out how could firms to align the optimal ambidexterity and the culture of market orientation in different business strategy. In addition, we find out that the customer orientation which is one dimension of the market orientation is very important for different category of business strategy when the firms develop their organizational ambidexterity. Overall, these findings contribute to better understanding about resource-based view, dynamic capabilities, and organizational ambidexterity. Further more, this study provide an empirical evidence for manager to allocate the organizational resources.
論文目次 目錄
頁次
摘要 .………………………………………………………………………………..i
Abstract ...……………………………………………………………………………..ii
目錄 ………………………………………………………………………………….iii
圖目錄 ……………………………………………………………………………….iv
表目錄 ………………………………………………………………………………..v
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目的 6
第三節 研究流程 7
第二章 文獻探討 8
第一節 資源基礎觀點 8
第二節 動態能力觀點 10
第三節 組織雙面性 20
第四節 市場導向 29
第五節 知識管理動態能力 36
第六節 企業策略 38
第七節 組織績效 40
第三章 研究架構與假說推論 41
第一節 研究架構 41
第二節 假說推論 43
第三節 研究變數與操作化定義 54
第四章 研究方法 61
第一節 研究環境與資料收集 61
第二節 測量題項與信效度檢定 67
第三節 研究結果 72
第五章 結論與意涵 88
第一節 研究結果 88
第二節 理論意涵 91
第三節 管理意涵 96
第四節 研究限制與未來研究建議 99
參考文獻 101
附錄 研究問卷 112

表目錄
頁次

表 1 動態能力文獻整理 13
表 2 雙面性文獻整理 23
表 3 行為觀點與文化觀點之比較 31
表 4 市場導向文獻整理 32
表 5 市場導向之變數與衡量題項 55
表 6 組織雙面性之變數與衡量題項 56
表 7 知識管理動態能力之變數與衡量題項 57
表 8 企業策略之變數與衡量題項 58
表 9 組織績效之變數與衡量題項 59
表 10 控制變數與衡量題項 60
表 11 基本資料分析 65
表 12 驗證性因素分析 68
表 13 測量模型之結果 69
表 14 敘述性統計量、相關係數與AVE值平方根 71
表 15 市場導向與組織雙面性迴歸分析 73
表 16 組織雙面性能力與組織績效迴歸分析 74
表 17 組織雙面性對於顧客導向與組織績效之中介效果檢驗 75
表 18 組織雙面性對於競爭者導向與組織績效之中介效果檢驗 76
表 19 組織雙面性對於部門間協調與組織績效之中介效果檢驗 76
表 20 知識管理動態能力對於市場導向與能耐探索之干擾效果 78
表 21 知識管理動態能力對於市場導向與能耐應用之干擾效果 79
表 22 知識管理動態能力對於市場導向與組織雙面性(交乘項)之干擾效果 80
表 23 知識管理動態能力對於組織雙面性能力與組織績效之干擾效果 81
表 24 企業策略對於市場導向與能耐探索關係之干擾效果 83
表 25 企業策略對於市場導向與能耐應用關係之干擾效果 84
表 26 企業策略對於市場導向與組織雙面性交乘項之干擾效果 85
表 27 企業策略對於組織雙面性與組織績效關係之干擾效果 87
表 28 各研究假說之結果 89

圖目錄
頁次
圖 1 研究流程 7
圖 2 本研究架構 42
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